Refund policy

Our Guarantee

We want you to love your ring. If you don't, we'll make it right.

If something isn't right with your order, email us at support@everdearjewelry.com within 30 days of delivery and we'll take care of it. This applies to every order, including anything bought on sale.

How to reach us

Email support@everdearjewelry.com with your order number and a sentence about what went wrong. A real person reads it, and we reply within one business day.

Depending on the situation we'll send a replacement or issue a refund. In many cases we won't need the item back at all. If we do, we'll email you a prepaid label — you will never pay postage to return something to us.

Refunds

Once approved, your refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If more than 15 business days have passed since we approved your refund and you still don't see it, email us and we'll chase it down for you.

Damaged, defective, or the wrong item

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us a photo and we'll send a replacement right away at no cost to you. No return needed.

Changes and cancellations

We pack and ship quickly, usually within one business day, so we often can't change or cancel an order once it's placed. Email us as soon as you can and we'll do everything we can. If it's already gone out, our guarantee still covers you completely.

Exchanges

Would you prefer a different ring? Email us and we'll sort it out directly. You don't need to return the first one and place a new order.

European Union — 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without justification. This is in addition to our guarantee and does not limit it.

Sending something back

Please contact us before returning anything so we can tell you where to send it and cover the postage. Items sent back without contacting us first may not be processed.

Questions

support@everdearjewelry.com — we answer every email.